FAQ

Frequently Asked Questions (FAQ)

 

1. Where do you ship from?

We collaborate with carefully selected international suppliers to provide the best quality and fair prices.

All orders are shipped directly from our partner warehouses to ensure reliable global delivery.

2. How long does delivery take?

Most orders are delivered within 10–25 business days, depending on your location and local postal services.

Please note that shipping times may vary during holidays or peak seasons.

3. Will I receive a tracking number?

Yes — once your order has been shipped, you’ll automatically receive a tracking number via email to monitor your delivery status in real time.

4. Can I return or exchange my order?

Of course! If your item arrives damaged, defective, or not as described, please contact us within 14 days of receiving it.

We’ll gladly arrange a replacement or a refund.

5. How can I contact customer support?

You can always reach us at info@petfeeders.online — our team will respond within 24 hours (Mon–Fri).